Privacy Policy

1. Introduction

Welcome to Lovie.id. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access or use our web application ("Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal information:

a. Identity & Contact Information

• Full name
• Email address
• Phone number

b. Payment Information

• Transaction details processed through supported payment methods (QRIS, GoPay, ShopeePay, DANA, and other e-wallets)
• Payment status and history

Note: Lovie.id does not store your full payment credentials. Payment data is handled securely by our payment gateway partners.

c. Usage & Technical Data

• Cookies and similar tracking technologies
• Browser type and version
• Pages visited, time spent, and interaction data
• IP address and device information

3. How We Use Your Information

• Account Management — To create and manage your account, authenticate your identity, and provide access to our Service.
• Service Delivery — To operate, maintain, and improve the features and functionality of our platform.
• Payment Processing — To facilitate and verify transactions made through QRIS, GoPay, ShopeePay, DANA, and other supported payment methods.
• Email Communications — To send transactional emails and, where you have opted in, marketing or promotional emails.
• Analytics & Performance — To understand how our Service is used and to improve user experience.
• Security & Fraud Prevention — To detect and prevent unauthorized access or fraudulent activity.
• Legal Compliance — To comply with applicable laws and regulations in Indonesia.

4. Email Communications

Lovie.id may send you the following types of emails:

• Transactional Emails — Account registration confirmations, payment receipts, password resets, and service updates. These cannot be opted out of while your account is active.
• Marketing & Promotional Emails — Updates, offers, and news about Lovie.id. You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at hello@lovie.id.

We do not send spam and will never sell your email address to third parties.

5. Cookies and Tracking Technologies

• Essential Cookies — Required for the Service to function properly. These cannot be disabled.
• Analytics Cookies — Used to understand user behavior and improve the Service.

You may control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

6. Sharing Your Information with Third Parties

We do not sell your personal data. We may share your information with the following trusted third parties:

We may also disclose your information if required by Indonesian law, regulation, or court order.

7. Data Retention

We retain your personal data for as long as your account remains active. Once your account is deleted or deactivated, we will delete or anonymize your personal data within a reasonable period, except where required by law.

8. Data Deletion Requests

You have the right to request the deletion of your personal data. To submit a data deletion request:

1. Send an email to hello@lovie.id with the subject line: "Data Deletion Request"
2. Include your full name and the email address associated with your account.
3. We will verify your identity and process your request within 14 business days.

Certain data may be retained where required by law even after a deletion request is fulfilled.

9. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls and authentication systems
• Regular security reviews and monitoring

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our Service is generally intended for users of all ages. However, users under the age of 18 (minors) must obtain consent from a parent or legal guardian before registering for or using our Service.

We do not knowingly collect personal data from minors without verifiable parental consent. If you believe we have inadvertently collected data from a minor without proper consent, please contact us at hello@lovie.id.

11. Your Rights

Under applicable Indonesian data protection laws (UU No. 27 Tahun 2022 tentang Perlindungan Data Pribadi), you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal data, subject to legal obligations.
• Withdrawal of Consent — Withdraw your consent for data processing at any time.
• Data Portability — Request a copy of your data in a machine-readable format.
• Opt-out of Marketing — Unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us at hello@lovie.id.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our platform.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Lovie.id
Website: https://lovie.id
Email: hello@lovie.id